IT Business Systems Support Specialist
1 week ago
We are seeking a talented and dedicated IT Business Systems Support Analyst to join our team at Source & Connect.
About the Role
As an IT Business Systems Support Analyst, you will play a crucial part in maintaining and supporting our IT systems, ensuring that all technical issues are resolved promptly and effectively.
Key Responsibilities
- Provide expert assistance and troubleshooting across various systems and applications.
- Monitor IT systems to ensure optimal performance, security, and reliability.
- Assist with the implementation of new IT solutions and ensure they are integrated smoothly with existing systems.
- Provide training and guidance to users on best practices and new technologies.
- Collaborate with other IT teams and departments to align support efforts with broader technology initiatives.
- Document all support processes, configurations, and troubleshooting steps to maintain up-to-date records.
Requirements
- 1+ years of experience in an IT support role with a strong track record of resolving technical issues.
- In-depth knowledge of IT business systems.
- Degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.
What We Offer
- Competitive benefits package, including 25 days holiday + bank holidays and pension.
- Ongoing learning and professional development with access to online training resources.
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