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IT Systems Support Specialist
2 months ago
Job Title: IT Business Systems Support Analyst (1st Line)
Location: Bridgwater / Hinkley Point C
Job Type: Permanent
Salary: £25,000-£40,000
About the Role:
We are seeking two talented and dedicated IT Business Systems Support Analysts (1st Line) to join our team at Source & Connect. As a key member of our IT support team, you will play a crucial part in maintaining and supporting our IT systems, ensuring that all technical issues are resolved promptly and effectively.
Key Responsibilities:
- Provide technical support for a variety of IT business systems, including those related to engineering, construction, work orders, HR, ERP, and other critical applications that support the operations of a nuclear power station.
- Monitor IT systems to ensure optimal performance, security, and reliability, including conducting routine maintenance and updates.
- Assist with the implementation of new IT solutions, ensuring they are integrated smoothly with existing systems.
- Provide training and guidance to users on best practices and new technologies, ensuring they are equipped to use systems effectively.
- Collaborate with other IT teams and departments to align support efforts with broader technology initiatives.
- Document all support processes, configurations, and troubleshooting steps to maintain up-to-date records for future reference.
- Continuously identify areas for improvement within the IT support function, implementing solutions to enhance efficiency and service quality.
Requirements:
- 1+ years experience in an IT support role, with a strong track record of resolving technical issues.
- In-depth knowledge of IT business systems.
- Degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.
- Competitive benefits package, including 25 days holiday + bank holidays and pension.
- Ongoing learning and professional development with access to online training resources.