Lead Healthcare Support Specialist

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

The field of Older People's Medicine (OPM) has advanced significantly to cater to the increasing needs of individuals aged 80 and above.

Our department is the largest within the healthcare organization, providing care across five specialized inpatient wards and various outpatient services. Each ward focuses on a distinct aspect of care, including Brundall, Dunston, Earsham, Loddon, and Elsing Ward.

Dunston and Brundall serve as acute care wards, addressing the complexities of cognitive impairments and intricate care requirements. Earsham is dedicated to ortho/medical care, specifically for patients undergoing surgery for hip fractures. Loddon focuses on short-term patients, typically discharging them within 3-5 days, while Elsing is a specialized unit for Dementia care, tailored to meet the unique needs of these patients.

Each ward accommodates 37-38 beds and is organized into teams comprising both registered and unregistered staff members. Our team includes apprentice healthcare assistants, international nurses, temporary staff, newcomers to healthcare, and student nurses. We pride ourselves on delivering exceptional care and support to patients and their families, especially those nearing the end of life, with the assistance of our specialist dementia palliative care nurse.

Key Responsibilities

Are you ready to embrace a rewarding challenge?

If you possess outstanding communication abilities, are compassionate, and are eager to enhance the patient experience daily, we invite you to consider this opportunity.

We are on the lookout for dedicated, enthusiastic, and skilled Band 3 senior healthcare support specialists to join our welcoming and committed team. You will receive comprehensive support and access to various learning and training opportunities.

Candidates should demonstrate excellent communication skills and a readiness to embrace new challenges.

Our wards prioritize minimizing patient deconditioning during hospital stays, aided by trained exercise professionals. We celebrate significant occasions within the ward environment and actively involve patients and their families. Currently, we are in the planning stages for a specialized Dementia Garden, designed to offer a safe and interactive outdoor space for our patients, their families, and staff.

About Our Organization

Join the Norfolk and Norwich University Hospital and become part of a workforce exceeding 10,000 professionals.

The NNUH stands as one of the largest NHS trusts in the UK, delivering exceptional acute care to approximately one million residents in Norfolk and surrounding areas. As a teaching and research hospital, we are at the forefront of healthcare innovation, equipped with state-of-the-art facilities, including the Quadram Institute. We collaborate closely with the University of East Anglia, offering teaching and placement opportunities for students and staff alike. Our workforce is diverse, representing 94 countries from around the globe.

We foster a friendly and collaborative atmosphere, working alongside local services and supporting the N&N Hospitals Charity.

We offer a comprehensive range of NHS benefits and discounts, including:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi-Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hour confidential counseling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics

Job Duties

To ensure the delivery of a high-quality, safe, and compassionate healthcare service, all staff are expected to exemplify role model behavior and consistently uphold NNUH's PRIDE values: People-focused, Respect, Integrity, Dedication, and Excellence, while fostering an inclusive culture.

  • Execute the instructions of the Registered Nurse, who is accountable for care delivery.
  • Perform duties as outlined in the Trust's Approved Core Task List for Healthcare Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
  • Report any patient concerns or observed changes in clinical conditions to registered staff.
  • Accurately document all care provided to patients, ensuring confidentiality and countersigned by a Registered Nurse.
  • Respond appropriately to clinical emergencies to guarantee patients receive necessary care.
  • Adhere to all Trust policies, procedures, and nursing guidelines during activities.
  • Welcome patients to the clinical area and assist with the admission process under the supervision of registered staff.
  • Provide and deliver individualized personal nursing care in line with essence of care standards.
  • Follow Trust infection control procedures, demonstrating an understanding of cross-infection.
  • Assist in preparing patients and equipment for treatments, investigations, or procedures as directed by a Registered Nurse.
  • Support patients pre, peri, and post-procedure under the guidance of the Registered Nurse.
  • Escort patients to other clinical departments as directed by the Registered Nurse.
  • Support relatives under the guidance of a Registered Nurse.
  • Assist with the discharge process for patients as directed by the Registered Nurse.

Qualifications

Essential

  • Completion of a relevant Health Care Assistant training program, if applicable.

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care.

Experience

Essential

  • Previous experience in a nursing or care assistant role.

Skills

Essential

  • Strong organizational skills.
  • Excellent interpersonal and communication skills.

Attitude and Aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People-focused, Respect, Integrity, Dedication, and Excellence.

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