Lead Care Support Specialist

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

The field of Geriatric Medicine has transformed significantly to cater to the increasing demographic of individuals aged 80 and above.

Our department is the most extensive within the organization, providing care across five specialized inpatient wards and outpatient services. Each ward is dedicated to a specific area of expertise within this specialty: Brundall, Dunston, Earsham, Loddon, and Elsing Ward.

Dunston and Brundall Wards focus on acute care for patients with intricate cognitive challenges and complex health requirements. Earsham Ward caters to patients needing surgical intervention for hip fractures. Loddon Ward is designed for short-term admissions, typically facilitating discharge within 3-5 days. Elsing Ward is a dedicated unit for Dementia care, with tailored staff and environments to address the unique needs of these patients.

Each ward comprises teams responsible for patient care, including registered and unregistered staff members. Our team includes apprentice healthcare assistants, international nurses, temporary staff, newcomers to healthcare, and nursing students. We pride ourselves on delivering exceptional care and support to patients and their families, particularly those nearing the end of life, with assistance from our specialist nurse in dementia palliative care.

Key Responsibilities

Are you ready to embrace a rewarding challenge?

If you possess outstanding communication abilities, a caring and compassionate nature, and a desire to enhance patient experiences daily, we invite you to consider this opportunity.

We are on the lookout for dedicated, enthusiastic, and motivated Band 3 Lead Care Support Specialists to join our welcoming and committed team. You will receive comprehensive support and access to training and development opportunities.

Candidates should exhibit excellent communication skills and a readiness to embrace new challenges.

Our wards prioritize minimizing patient deconditioning during hospital stays, supported by trained exercise professionals. We celebrate significant occasions within our ward environments and actively involve patients and their families. We are in the planning stages for a specialized Dementia Garden, designed to offer a secure and interactive outdoor space for our patients, their families, and staff.

About Our Organization

Become a part of the Norfolk and Norwich University Hospital, where you will join a workforce of over 10,000 dedicated professionals.

The NNUH stands as one of the largest NHS trusts in the UK, delivering exceptional acute care to approximately one million residents in Norfolk and surrounding regions. As a teaching and research hospital, we are at the forefront of healthcare innovation, featuring state-of-the-art facilities such as the Quadram Institute. We collaborate closely with the University of East Anglia, offering teaching opportunities for our staff and placements for their students. Our workforce is diverse, representing 94 countries worldwide.

We foster a friendly and collaborative atmosphere, working alongside local services and supporting N&N Hospitals Charity.

We provide a comprehensive range of NHS benefits and discounts, including:

  • Flexible working arrangements
  • Fast Track Staff Physiotherapy Services
  • Multi-Faith prayer facilities
  • Discounted gym memberships
  • Competitive pension scheme and annual leave
  • Wagestream - access to up to 40% of your earnings as you work
  • Complimentary Park & Ride service to the hospital
  • 24-hour confidential counseling support
  • On-site nursery facilities
  • On-site cafes with staff discounts
  • Support for career advancement
  • Flexible staffing options
  • Salary Sacrifice schemes, including vehicle leasing, Cycle to Work, and home electronics

Job Duties

To ensure the delivery of a high-quality, safe, and compassionate healthcare service, all personnel are expected to serve as role models in their work and consistently embody the NNUH's PRIDE values: People-focused, Respect, Integrity, Dedication, and Excellence, while fostering an inclusive culture.

  • Accurately and promptly execute the directives of the Registered Nurse responsible for care delivery.
  • Perform tasks as outlined in the Trust's Approved Core Task List for Healthcare Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
  • Report any patient concerns or changes in clinical condition to registered staff.
  • Document all patient care accurately, ensuring confidentiality and countersigned by a Registered Nurse.
  • Respond appropriately to clinical emergencies to guarantee that patients receive necessary care.
  • Adhere to all Trust policies, procedures, and nursing guidelines during activities.
  • Welcome patients to the clinical area and assist with the admission process under the supervision of registered staff.
  • Provide and deliver individualized personal nursing care in line with care standards.
  • Follow Trust infection control protocols, demonstrating an understanding of cross-infection.
  • Assist in preparing patients and equipment for treatments, investigations, or procedures as directed by a Registered Nurse.
  • Support patients pre, peri, and post-procedure, when appropriate, under the guidance of the Registered Nurse.
  • Escort patients to other clinical departments as directed by the Registered Nurse.
  • Provide support to relatives under the guidance of a Registered Nurse.
  • Assist with the discharge process for patients as directed by the Registered Nurse.

Qualifications

Essential

  • Completion of a relevant Health Care Assistant training program, if applicable.

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care.

Experience

Essential

  • Prior experience in a nursing or Care Assistant role.

Skills

Essential

  • Strong organizational skills.
  • Excellent interpersonal and communication skills.

Attitude and Aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People-focused, Respect, Integrity, Dedication, and Excellence.

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