SharePoint Administrator
3 days ago
About the Role
We are seeking a highly skilled SharePoint Administrator to join our team at Capita. As a SharePoint Administrator, you will be responsible for delivering outstanding customer service standards, managing customer expectations, and providing secure access management of DCC SharePoint.
Key Responsibilities
- Deliver exceptional customer service by answering queries promptly and professionally.
- Proactively manage customer expectations through resolution of requests.
- Be an expert in following relevant Work Instructions and processes to ensure consistent delivery of service standards.
- Contribute expertise to DCC when new processes are being designed and introduced that include use of SharePoint.
- User management of DCC and external accounts, including creation, amendment, and deletion of accounts from Azure Entra ID.
- Liaison with external companies to ensure accuracy of user accounts in relation to their own workforce processes.
- Creation, configuration, and secure management of SharePoint Sites.
- Provide secure access management of DCC SharePoint, liaising with site owners and service providers where necessary for access approval.
Requirements
- Good knowledge of SharePoint and integration with MS Office.
- Previous demonstrable experience of administering MS Entra ID and/or SharePoint.
- Use of Power Automate/Power Apps an advantage.
- An excellent attention to detail, with a strong awareness of security issues.
- Ability to integrate into a small dedicated team.
- A willingness to develop your technical knowledge in the role.
What We Offer
In this role, you will be given fantastic training and development opportunities for your career. You will also receive a competitive starting salary, company matched pension, life assurance, a cycle2work scheme, and 23 days holiday (rising to 27) with the opportunity to buy extra leave.
About Us
Capita is a leading provider of customer services, working across 19 contact centres in the UK, India, Poland, and South Africa. We pride ourselves on providing exceptional customer service to customers for a range of big-name clients like Virgin Media O2, Samsung, Transport for London, RSPCA, and William Hill.
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