Customer Experience Liaison

3 weeks ago


Poole, Poole, United Kingdom RNLI Full time
About RNLI

Our purpose is simple: to save lives at sea. Since the 19th century, our crews have been risking their lives to rescue those in danger of drowning.

About the Role

As a Customer Experience Officer, you will play a vital role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to provide a high level of customer satisfaction by responding to customer inquiries, resolving issues, and providing information about our services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide information about our services and products to customers
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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