Security Operations Supervisor

3 weeks ago

Clitheroe, Lancashire, United Kingdom Securitas Security Services Full time
About the Position

Become a vital member of our team as a Security Operations Supervisor and contribute significantly to the safety and protection of our premises. You will engage in a flexible shift schedule of 4 days on, 4 days off, 4 nights on, and 4 nights off, with 12-hour shifts that promote a healthy work-life balance. On average, your work hours will total 42 hours per week, with the potential for additional hours during holiday coverage. If you possess a strong sense of duty, exceptional leadership abilities, and a dedication to security, we are eager to welcome you aboard.

Key Responsibilities
  • Exhibit strong leadership by establishing and maintaining high standards of performance, conduct, and behavior.
  • Inspire and direct the team, setting clear ethical and moral benchmarks to ensure excellence.
  • Oversee the performance and growth of your team, including scheduling, managing holidays, addressing absences, handling wage inquiries, conducting one-on-one meetings, updating training records, and performance management using Power BI.
  • Manage daily security operations, ensuring optimal placement of security personnel across all posts to uphold site security while delivering exceptional customer service and professionalism.
  • Ensure that all Security Officers are fully informed of and comply with procedures related to security, health & safety, environmental standards, quality, and training requirements.
  • Act as the Incident Controller during on-site emergencies, coordinating with the security team and emergency services, and conducting thorough investigations into risks and incidents with detailed reporting for management review.
  • Conduct regular team briefings, refresher training, and security orientations for new employees, visitors, and contractors, ensuring the team remains well-informed and prepared.
  • Ensure all protective security systems are operational, manage access control (including card creation), and oversee the reporting and resolution of any system faults in accordance with established procedures.
  • Ensure all officers maintain the required uniform standards, participate in the creation and updating of Standard Operating Procedures (SOPs), and assist with project management tasks as needed.
Required Qualifications
  • SIA Licence
  • 3+ years of experience in security
  • 2–3 years of supervisory or independent management experience
  • Dependable
  • Strong communication skills
  • Effective people management abilities
  • Capability to support colleagues under pressure
  • Advanced computer skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Excellent verbal and written communication skills
  • Strong conflict resolution and customer service skills
  • Extensive knowledge of security operations and protocols
  • Adept at multitasking, planning, delegating, and prioritizing effectively.
  • Self-motivated, able to work with minimal supervision.
  • Attention to detail with the ability to understand the broader context.
  • Calm and professional demeanor in stressful situations.
  • Ability to make decisions at the local level within the role's scope.
  • Strong risk assessment skills.
  • Good understanding of health & safety regulations.
  • Ability to manage and coordinate effectively during emergencies.
  • Competence in following instructions in written, oral, or diagrammatic form.
  • Effective team player with leadership capabilities.
  • Ability to maintain professional composure in challenging situations.
  • Ability to manage oneself effectively and lead by example.
  • Diplomatic approach, maintaining a positive attitude in critical situations.
  • Adaptability to changes in the external environment and organization.
  • Proficient in producing high-quality reports, logs, and correspondence.
  • Excellent planning, organizational, and time management skills.
  • Commitment to delivering high-quality customer service.

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