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Service Scheduler
2 months ago
**Customer Service Coordinator / Service Scheduler**
Oyster Recruitment Limited is seeking a highly skilled and organized Customer Service Coordinator / Service Scheduler to join their team in a prestigious global HVAC company. This is a 12-month fixed-term contract opportunity.
**Benefits**
- Private Medical Insurance
- Life insurance
- Enhanced pension
- 25 days holiday plus bank holidays
- Option to purchase additional holiday
- Fantastic career progression opportunities
The ideal candidate will be the key point of contact between technicians and customers, handling a high volume of orders and enquiries from technicians, customers, and suppliers to deliver exceptional customer service.
**Key Responsibilities:**
- Schedule technicians' service calls and visits on planned and unplanned jobs
- Manage the scheduling of complex service projects from order entry to invoice
- Handle incoming technical enquiries from customers and suppliers
- Liaise with technicians, customers, and supplier enquiries to manage their expectations and meet their requirements
- Review reports from technicians, quote basic remedial works
- Process orders and order parts from the factory or suppliers
- Maintain and update records, spreadsheets, and internal databases
- Forward plan and schedule maintenance contracts to become familiar with specific customer requirements
- Maintain existing/new relationships
**Key Competencies:**
- Previous Service Coordinator/Scheduler experience is essential
- Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint, and Excel
- Excellent phone and interpersonal skills with strong verbal and written communication
- Ability to work under pressure
- Thriving in a fast-paced environment
- Coordinate multiple priorities simultaneously
- Highly organized
Candidates must be a UK Resident residing within the local area. Please note that Oyster Recruitment Limited cannot offer visa sponsorship for overseas candidates.
