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Administrative Coordinator

2 months ago

Epping, Essex, United Kingdom AWD online Full time
Job Title: Office Administrator / Service Coordinator

We are seeking a highly organized and detail-oriented Office Administrator / Service Coordinator to join our team at AWD online. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our business.

Key Responsibilities:
  • Schedule Fire and Security Engineers to bookings and projects on a day-to-day basis
  • Provide exceptional customer service as the first point of contact for clients
  • Organize servicing / maintenance programmes, issue contracts, and ensure compliance is achieved
  • Assist with administrative tasks, including typing letters, making appointments, and follow-up appointments
  • Monitor and control small reactive jobs
  • Communicate with clients throughout jobs to ensure they are up to date with current job status
  • Arrange access for Fire and Security Engineers to specific sites as required
  • Answer queries from clients, Fire and Security Engineers, and management
  • Use IT systems, keeping them up to date and compliant
  • Order materials required for relevant tasks and projects
Requirements:
  • Previous experience working as a Facilities, Service, Repair, or Maintenance Coordinator or Resource and Engineer Scheduling Administrator / Coordinating Assistant
  • Good communication, customer service, and administrative skills
  • Excellent planning and organization skills
  • A reasonable knowledge of Microsoft Excel / Word and Outlook packages
  • Ability to use bespoke software CRM package (training will be provided)
  • Ability to work as a team but also independently
  • Will require own transport due to office location

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.