Property Services Coordinator
3 weeks ago
Hourly Compensation: £18 per hour or equivalent contract rate.
Contract Duration: 6 months.
The role involves overseeing the comprehensive delivery of service requests, identifying any potential delays or challenges, and actively pursuing solutions through collaboration with contractors, while escalating issues to the appropriate management when necessary.
Key Responsibilities- Act as the primary liaison for the organization regarding contractor-related follow-ups and inquiries, ensuring timely processing of payments for all managed contracts.
- Serve as a central point of contact for initial job follow-ups or issues related to core contractors, facilitating communication among stakeholders.
- Identify and address any contractor performance issues, particularly those related to job acceptance within service level agreements, and escalate persistent concerns to management.
- Monitor areas with increasing work in progress and take necessary actions by coordinating with relevant contractors and partnership staff.
- Collaborate with contractors to enhance customer satisfaction and resolve any service-related issues.
- Maintain accurate records and documentation for reactive and minor/major works contracts, ensuring efficient data processing and customer satisfaction tracking.
- Prepare meeting agendas and take minutes for departmental and contract discussions as required.
The ideal candidate will be a highly effective individual with the ability to motivate and engage field-based teams and contractors to achieve optimal performance.
Essential Skills:
- Proficiency in Microsoft Office applications, particularly Word.
- Strong resilience and attention to detail.
This position is offered by Eden Brown, a company dedicated to promoting equality in the workplace and committed to being an equal opportunity employer.
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