IT Service Desk Team Lead

3 weeks ago


Newport, Newport, United Kingdom airbus Full time

Lead a High-Performing IT Support Team in a Dynamic Cyber Security Environment

Airbus Defence and Space is seeking a dedicated and experienced IT Service Desk Team Lead to join our growing Cyber Support Engineering team. This unique opportunity offers the chance to lead a team of talented engineers providing critical support for our cryptographic products safeguarding national infrastructure.

As a key member of our team, you will play a vital role in ensuring the smooth operation of internal and external classified networks. Your responsibilities will encompass patching, PC/laptop builds, general maintenance, and exposure to software development processes, manufacturing, networking, and more.

Your Responsibilities:
  • Lead and manage a team of 1st line Engineers, fostering a collaborative and high-performing work environment.
  • Ensure the team consistently delivers exceptional service to our users, meeting all SLA/KPI targets.
  • Mentor and coach Engineers, providing guidance and support for their professional development.
  • Lead by example, providing top-tier customer support and technical expertise.
  • Manage a rota to ensure comprehensive coverage of the service desk between 8am and 5pm.
Your Qualifications:
  • ITIL trained with proven experience working on a service desk utilizing an ITSM tool.
  • Meticulous attention to detail and a commitment to delivering high-quality work.
  • A proactive and eager learner, willing to contribute to any task required.

Join Airbus Defence and Space and make a real difference in the world of cyber security.



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