Administrative Support Specialist

3 weeks ago

Radlett, Hertfordshire, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time

Position Overview

An exceptional opportunity has emerged for an Administrative Support Specialist to join a dynamic administration team within the CAMHS Crisis Assessment and Treatment Team.

The CAMHS Crisis Assessment and Treatment Team is a distinguished, multidisciplinary community unit dedicated to assisting individuals under 18 who are facing mental health emergencies.

Key Responsibilities

The individual in this role will be responsible for performing reception and administrative tasks on behalf of the clinical team, supported by a proficient and experienced administrative staff. This position offers a valuable learning and development experience for those aspiring to contribute to the NHS and enhance the experiences of children, young people, and their families dealing with mental health challenges.

As a University Partnership Trust, we provide outstanding development opportunities, complemented by regular supervision.

About Our Organization

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is a remarkable organization with ambitious goals. We are one of only five mental health trusts to receive an overall rating of 'Outstanding' from the Care Quality Commission, and we strive to be the premier provider of mental health and specialized learning disability services in the nation.

Our team of over 3,500 staff members delivers health and social care to more than 400,000 individuals with mental health issues, physical health conditions, and learning disabilities across various regions, providing services in both community and inpatient settings. We also offer a range of nationally commissioned specialized services, including Tier 4 services for children and young people, perinatal services, and secure learning disability services.

The care we provide significantly impacts the lives of our service users, their families, and caregivers, all grounded in principles of choice, independence, and equality, with our Trust values integrated throughout:

Our Core Values:

Welcoming. Kind. Positive. Respectful. Professional.

These values are fundamental to our identity, guiding our actions and interactions.

Would you like to become a part of the HPFT community? Are you interested in collaborating with us to ensure our service users lead fulfilling lives? Would you appreciate support in your career to reach your full potential?

If so, please continue reading...

Job Duties

This role will primarily involve, among other responsibilities:

  • Welcoming visitors and managing telephone inquiries for the team;
  • Inputting patient data into the Trust's electronic patient records;
  • Scanning documents and organizing both incoming and outgoing mail;
  • Formatting clinical correspondence.

Hertfordshire Partnership NHS Trust (HPFT) is dedicated to delivering exceptional health and social care, with the vision of becoming the leading provider of mental health and specialized eating disorder services in the country.

The Trust boasts an impressive history of service delivery and quality, catering to over one million residents and currently rated as outstanding by the Care Quality Commission.

Our key objectives include being the provider of choice and delivering high-quality integrated health services in partnership with local communities to enhance overall health and well-being. To achieve this, the Trust is committed to recruiting top talent, employing individuals capable of delivering care at the forefront of innovative practices. We offer excellent development and training programs, ranking us among the top 20% of Trusts in the UK, and fostering a strong learning culture to support staff in realizing their potential and advancing their careers.

Qualifications and Experience

Essential Qualifications:

  • GCSEs including English and Mathematics/NVQ II or equivalent, or a willingness to pursue this qualification;
  • Strong numeracy and literacy skills.

Previous Experience:

  • General understanding of office procedures with an interest in health service matters;
  • Proficiency in using computerized systems, particularly Word and Excel, to produce high-quality work.

Communication Skills:

  • Excellent communication abilities when interacting with service users, their families, and external agencies via telephone, letter, email, or face-to-face;
  • A minimum of two years' experience in a healthcare, mental health, or office environment;
  • Strong interpersonal skills;
  • Ability to exercise discretion when necessary;
  • Understanding of mental health issues or a willingness to undergo training to support this;
  • Demonstrating respect and empathy towards service users.

Analytical Skills:

  • Ability to exercise initiative, tact, and judgment, making decisions when required;
  • Appreciation of confidentiality;
  • Ability to work collaboratively as part of a team;
  • Capability to organize and prioritize workload while working under pressure and adhering to established guidelines.

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