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Transport Operations Coordinator

2 months ago

Radlett, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

**Job Summary**

Think Specialist Recruitment is seeking a highly skilled Transport Operations Coordinator to join our team. As a key member of our support staff, you will be responsible for handling calls from drivers, assisting with technical issues, and working closely with our technical staff to resolve problems.

**Key Responsibilities**

  • Answer incoming calls from drivers and accurately log all contact onto our system
  • Progress cases until resolution, ensuring customers are kept up to date
  • Log all bugs, requirements, and issues
  • Escalate customer cases to the Manager when necessary
  • Liaise with technical staff to find the best solution to issues
  • Liaise with colleagues and customers to provide a professional service
  • Fault find to resolution
  • Offer advice to customers on new features to create sales opportunities
  • Update IT systems as necessary to maintain a contact database

**Requirements**

  • Good problem-solving skills
  • Organized and methodical approach
  • Good ability with Microsoft products
  • Good customer and communication skills
  • A polite, empathetic, and helpful manner
  • Ability to proficiently and accurately use a PC and Windows
  • Ability to deal with customers in a professional manner
  • Good team player

**About Us**

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead. We specialize in permanent and temporary recruitment, with areas of expertise including administration, customer service, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.