Customer Service Representative

3 weeks ago


London Borough of Newham, United Kingdom Star Lane Medical Centre Full time

About the Role

We are seeking a caring and dynamic individual to join our team at Star Lane Medical Centre as a Customer Service Assistant. As the first point of contact for patients, you will be responsible for providing exceptional service and support to our patients, colleagues, and other stakeholders.

Key Responsibilities

  • Greet and assist patients in person or over the phone, providing a professional and welcoming service.
  • Schedule and manage appointments for patients, including handling cancellations and rescheduling.
  • Answer calls and emails, directing them to the appropriate staff, and taking messages when necessary.
  • Provide administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
  • Address patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
  • Maintain accurate and up-to-date patient records.
  • Ensure the security of the practice premises, including opening and closing the surgery.

Person Specification

We are looking for an individual with a good standard of GCSEs, particularly in English and Maths, and previous experience in a customer service or administrative role. Strong literacy, numeracy, and IT skills are essential, as well as good communication, organizational, and customer service skills. The ability to handle stressful situations and deal with upset or angry patients is also crucial.

What We Offer

As a valued member of our team, you will have the opportunity to work in a friendly and dynamic environment, providing exceptional service to our patients and contributing to the success of our practice.



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