People Experience Coordinator
3 weeks ago
Job Summary
Home Instead is seeking a highly organized and detail-oriented People Experience Administrator to support the People Experience Manager with all aspects of administration to enable timely training and retention activities.
Key Responsibilities
- Manage all aspects of recruitment administration ensuring compliance with legislation, regulators, and Franchise Standards.
- Place adverts on websites, job boards, and appropriate social media.
- Ensure all relevant recruitment digital content is kept up to date.
- Maintain effective communication with candidates ensuring a positive candidate experience.
- Schedule interviews and support candidate selection activities where appropriate.
- Process candidates through the SmartRecruiters Applicant Tracking System (ATS) in a timely manner, ensuring data is accurate.
- Process all pre-employment checks and collate pre-employment documentation.
- Support the onboarding process to ensure a positive experience and a memorable first day for Care Professionals.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month, etc.
- Support the management of the Learning Management System, ensuring training records and teams training compliance is always up-to-date.
- Schedule training sessions for Care Professionals and support the Trainer in the preparation of training sessions.
- Conduct staff supervisions and client QA's.
- Conduct client and Care Professional introductions.
- Support and mentor Care Professionals.
- Ensure Care Professional Experience documentation, e.g., training and recruitment materials, are kept up to date.
- Aid in the completion of PEAQ surveys.
- Support weekly touchpoints with Care Professionals and log supervisions and appraisals.
- Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
- Participate in the paid on-call rota.
- Carry out any other duties deemed necessary for the successful operation of the business.
Requirements
- Well-developed administration skills with experience within a generalist HR team.
- Good understanding of employment legislation, including Enhanced Criminal Record checks, referencing, and Right to Work checks.
- An understanding of social media and other digital communication tools for recruitment purposes.
- Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business.
- Strong interpersonal skills with the ability to build rapport quickly.
- Excellent verbal and written communication skills.
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Excellent organization and prioritization skills with the ability to work accurately under pressure and adapt to changing priorities.
- Team player who is self-motivated, results-driven, and resilient.
Additional Information
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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