Client Services Manager

3 weeks ago

London, Greater London, United Kingdom Vodafone Full time
About Vodafone

At Vodafone, we are dedicated to creating a brighter future through connectivity and innovation. Our mission is to foster a more inclusive and sustainable world, driven by our collective human spirit and advanced technology.


Our Commitment

We are committed to connecting individuals, businesses, and communities globally. Our focus on customer satisfaction and loyalty motivates us to innovate and collaborate effectively.


Work Environment

We offer a hybrid working model that allows our employees to balance their time between home and the office, ensuring they have the resources needed to excel in their roles. Our comprehensive home working kit, 'Office in a Box', equips you with everything necessary for a productive work environment.


Who We Are

Vodafone is a leading global technology communications company, empowering people and organizations to thrive in a digital landscape. We prioritize innovation and sustainability, utilizing cutting-edge technology to enhance communication and improve lives.


Role Overview

As a Service Manager, you will be responsible for managing service relationships with key Vodafone clients. Your role will involve driving service improvements and ensuring that all contractual obligations are fulfilled.


Key Responsibilities
  • Communicate the Vodafone Service Proposition effectively to build customer confidence.
  • Collaborate with Sales and Account Management teams to support client needs.
  • Monitor service performance and provide clients with updates during implementation.
  • Measure service performance against SLAs and ensure timely delivery of service reports.

Who You Are

You are customer-focused, with a deep understanding of client perspectives. You challenge the status quo constructively and drive process improvements with a proactive attitude. Your ability to design and implement new procedures will help identify opportunities for growth.


What We Offer

We believe in taking care of our employees, offering a competitive salary and bonus structure, along with up to 28 days of holiday, plus bank holidays and paid leave for charitable initiatives. Our extensive benefits package is customizable to meet your needs and those of your family.

We are committed to your professional development, providing top-tier learning resources, generous parental leave policies, and support for those returning from career breaks.


Inclusion and Diversity

Vodafone is dedicated to fostering an inclusive workplace where diversity is celebrated. We encourage individuals from all backgrounds to consider joining us in our mission to connect and empower.

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