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Customer Service Ambassador
2 months ago
About Our Organisation:
At Twenty Nine Consultantcy Ltd, we specialise in delivering bespoke customer acquisition solutions, partnering with leading non-profit organisations to drive social impact. Based in the UK, we leverage direct engagement strategies to raise awareness and support for vital causes.
Role Overview:
We are seeking a Customer Service Ambassador to join our team and provide exceptional service at public events. Your role will involve directly engaging with the public, representing our clients, and contributing to the growth and success of their campaigns.
Key Responsibilities:
- Deliver friendly and professional service to the public at various events, ensuring a positive experience for all attendees.
- Assist in the set-up and management of event spaces and displays, maintaining a high level of visual appeal and organisation.
- Handle inquiries and provide accurate information about our non-profit partners, showcasing their mission and values.
- Collect feedback from the public to enhance engagement strategies, driving continuous improvement and innovation.
- Achieve daily and weekly interaction targets to support our partners' goals, measuring success through key performance indicators.
Requirements:
- Must have the right to work in the UK without restrictions, ensuring compliance with all relevant employment laws.
- Preferably 1 year of experience in customer service or a related field, demonstrating a track record of success in a similar role.
- Must not have applied to Twenty Nine Consultantcy Ltd within the past 30 days, allowing for a fresh and unbiased application process.
- Excellent communication skills and a passion for customer engagement, with a strong ability to build rapport with diverse groups of people.
Benefits:
- Supportive Team Environment: Be part of a collaborative team that values your input and growth, fostering a culture of open communication and mutual respect.
- Continuous Learning: Ongoing training and development opportunities to improve your skills and knowledge, staying up-to-date with industry trends and best practices.
- Social Impact: Work with organisations making a real difference in communities across the UK, contributing to a positive and lasting impact.
- Flexible Working Hours: A flexible schedule that supports a work-life balance, depending on event timings and client requirements.
- Employee Recognition: Regular recognition for excellent performance and opportunities for growth, celebrating individual and team achievements.
