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CRM Solutions Specialist

2 months ago

Yorkshire and the Humber, United Kingdom Office Angels Full time
CRM Technical Expert Required


Are you an expert in CRM systems seeking a new opportunity in a dynamic sector? Our client is looking for a skilled CRM Systems Administrator to become part of their team on a permanent basis.


In your role as the CRM Administrator, you will be tasked with managing the performance of the CRM platform, tailoring it to fit the specific requirements of the organization, overseeing user access, generating meaningful reports and dashboards, and delivering exceptional technical assistance.

Your contribution will be vital in enhancing CRM efficiency and ensuring its optimal use across various departments.


What We Offer:

Employment Type:
Full-time, 9AM - 5PM, 35 hours per week, Monday - Friday

Location:
South Tyneside

Contract Type:
Permanent

Salary between £24,000 and £25,000 annually.

Benefits include 25 days of holiday plus bank holidays, death in service benefit after one year of employment, cycle to work scheme, career development and training opportunities, sick pay scheme post-probation, and pension contributions.

Key Responsibilities:
Providing administrative support for the CRM system, particularly regarding user permissions, custom objects, and workflows for the site services department.
Creating and managing intricate workflow rules, data validation, and approval processes.
Analyzing data to deliver insights into operations and productivity.
Coordinating and facilitating integrations with third-party applications.

Ideal Candidate:


You possess a comprehensive understanding of the commercial operations, challenges, and goals of each team, enabling you to enhance their functions through CRM administration and guidance.

Your background includes providing administrative support for CRM systems (preferably BigChange), with a focus on user permissions, custom objects, workflows, and profiles.

You have a proven history of creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.

You are adept at analyzing data to provide insights into team operations, effectiveness, and productivity.
You have a minimum of 2+ years of experience in CRM administration, ideally with Salesforce, Microsoft Dynamics, or BigChange.
You possess excellent knowledge of sales teams and implementing their requirements.

The Team:
You will work closely with our sales and site services teams.

Our supportive management team has over 15 years of experience and a solid grasp of our industry and sales trends.

You will receive comprehensive training tailored to your role and have access to ongoing learning and development opportunities throughout your career.

Our client is dedicated to fostering an inclusive and supportive work environment where everyone can excel.

If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist you.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.