Senior Infrastructure Specialist
1 week ago
Job Summary: We are seeking an experienced Infrastructure Engineer to join our IT team at 83zero Limited. As a 3rd line support specialist, you will be responsible for delivering high-quality IT support, managing live services, and resolving complex technical issues.
Key Responsibilities:
- Provide 3rd line IT support, managing case workflows and resolving issues alongside internal teams and suppliers.
- Monitor, troubleshoot, and optimize infrastructure performance using tools like DataDog and Azure Monitor.
- Implement security best practices, including identity and access management (IAM), firewalls, and network security, ensuring compliance with industry standards like Cyber Essentials and ISO27001.
- Support infrastructure upgrades and contribute to the company's digital transformation projects.
- Participate in on-call support for escalated incidents and planned maintenance outside of core hours.
Requirements:
- Solid experience in IT support with a focus on Windows Server and Linux (RHEL) environments.
- Hands-on experience with cloud platforms (AWS, Azure, GCP, or VMware).
- Strong knowledge of security, including firewall management, patch management, and vulnerability management.
- Proficiency in monitoring tools and backup/disaster recovery solutions.
- Excellent communication and leadership skills with the ability to mentor others.
Desirable Skills:
- Experience with Agile methodologies (Scrum or Kanban).
- Familiarity with next-gen firewalls like SonicWall and SDWAN solutions.
- Certifications in AWS, Azure, GCP, or VMware.
About 83zero Limited: We are a leading SaaS company specializing in construction software solutions. Our company offers end-to-end solutions across the entire build lifecycle, supporting projects on a global scale. We are in the midst of an exciting large-scale digital transformation.
What We Offer: A dynamic and forward-thinking environment, opportunities for growth and development, and a competitive salary package.
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