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Client Services Coordinator

2 months ago

Warrington, Warrington, United Kingdom Optionis Full time

Join Optionis as a Client Services Coordinator in a dynamic role focused on enhancing client satisfaction.

The Client Services Coordinator will collaborate closely with Sales Account Managers to address operational inquiries and provide guidance to clients. Key responsibilities include:

  • Delivering operational assistance to recruitment agency partners
  • Resolving client inquiries effectively
  • Analyzing root causes of issues
  • Maintaining exceptional standards of compliance and customer service
  • Achieving performance targets and liaising with various departments
  • Complying with GDPR regulations

Essential skills and experience:

  • Proficient administrator with a solid understanding of umbrella operations
  • Excellent problem-solving abilities
  • Client-oriented with superior customer service skills
  • Computer savvy and effective communicator
  • Results-driven and task-focused
  • Capable of adjusting communication style as needed

We provide a competitive salary, flexible working arrangements, private medical and dental coverage, educational support, pension plan, mental health resources, a flexible work environment, and additional benefits.