Senior Business Operations Assistant

5 days ago

Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

We are seeking a highly organized and effective individual to join our Children and Family Services Business Support Team as a Senior Business Support Assistant. This is an exciting opportunity to work in a dynamic team and contribute to the delivery of excellent customer service.

Main Responsibilities

  • Provide comprehensive business support services, including administrative and secretarial functions, to ensure the smooth operation of the team.
  • Take comprehensive minutes of sensitive and confidential meetings, including preparation of documents and information in readiness for the meeting, taking the minutes and distributing to professionals and using an in-house database to enter outcomes of the meeting.
  • Create, develop and maintain information systems and processes, including Microsoft Office packages, to produce reports and ensure accurate data analysis.
  • Be the first point of contact for enquiries from schools, partners, agencies and members of the public, including generic inbox management on a daily basis and to communicate effectively with these agencies to ensure children receive our services and gather/monitor appropriate information.
  • Line manage staff, including supervision, and Annual Performance Review meetings.
  • Support the administration of complex databases, ensuring all necessary updating systems are in place, accurate and to ensure effective systems are maintained to allow the supply of information for auditing purposes – allowing the information to be analysed efficiently and effectively across service areas.
  • Prioritize your own workload to meet statutory deadlines and work as part of a team.

About You

  • Recognized academic qualifications, including GCSEs, A Levels, vocational qualifications, professional/further education qualifications in a relevant area, NVQ 2 in Business Administration or equivalent.
  • Trained and proficient in all aspects of Microsoft Office, including the ability to use spreadsheets and perform basic data analysis.
  • Good organizational, verbal and written communication skills.
  • Excellent customer care skills and a full understanding of the need to maintain confidentiality.
  • Ability to produce accurate work to deadlines, including notes of meetings and work effectively and efficiently whilst under pressure.
  • Ability to establish and maintain working relationships and communicate effectively with staff at all levels.
  • Ability to prioritize own workload and work under minimum supervision, with a flexible approach.

What We Offer

  • Guaranteed contracted hours.
  • Opportunities to progress within a large public sector organization.
  • Excellent Local Government Pension Scheme.
  • Generous annual leave entitlement.
  • Access to staff wellbeing and counselling service.
  • Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership.
  • Work for an organization which values equality, diversity and inclusion.

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