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IT Asset Management Coordinator
2 months ago
Sanctuary Group stands as a prominent provider of housing, care, and community services in the UK. With a workforce of approximately 13,000 individuals, we foster an environment where diversity is celebrated, and talent is recognized and rewarded.
Position: IT Asset Management Coordinator
Location: Worcester with a mix of remote and office work
Salary: £26,982 - £28,402 annually
Hours: 35 hours per week
Contract: Temporary position for 12 months
We are thrilled to announce openings for IT Asset Management Coordinators to join our dedicated Technology Asset Team, responsible for managing the lifecycle of over 40,000 IT assets within the organization. The successful candidates will work collaboratively within a compact team of four. The role of IT Asset Management Coordinator involves supporting the Technical Support department with various administrative tasks, including but not limited to, ordering, tracking, processing deliveries, and SAP confirmations, as well as maintaining the Technology Stores through regular inventory checks and ensuring the workspace is orderly and organized.
Key Responsibilities:
- Oversee the daily intake and distribution of IT assets, ensuring accurate recording of all asset information.
- Provide technical support and effectively resolve escalated customer inquiries to ensure service delivery meets established standards and customer satisfaction.
- Manage and analyze customer demand to enhance Technology services, collaborating with colleagues and suppliers to drive improvements in systems and applications.
- Coordinate with all Technology departments to align customer expectations.
- Work with Finance to address issues and inquiries related to departmental invoices.
- Assist all Technology divisions in the ongoing development and maintenance of effective asset management processes and systems, adhering to audit requirements.
- Ensure the accuracy and accessibility of Technology database records and processes, making them user-friendly in accordance with established protocols.
- Conduct thorough audits across all Group sites to comply with audit standards.
- Respond promptly and effectively to all service delivery issues and breakdowns to meet customer expectations as per contract specifications.
- Contribute to special programs and projects that align with the Group's values and objectives.
- Engage with third-party partners, including recycling collaborators, hardware suppliers, and printer maintenance providers.
Required Skills and Experience:
- Strong communication, interpersonal, and customer service skills.
- Proficient in Microsoft Word and Intermediate Excel.
- Experience in delivering Technology customer support services.
- Demonstrated ability to meet deadlines and prioritize tasks effectively.
- Experience in troubleshooting complex technical issues.
- Proven track record of liaising with external suppliers to resolve challenges.
- Experience in creating and maintaining documented processes and procedures.
Why Join Us?
As one of the UK's leading providers of housing, care, and community services, Sanctuary employs over 14,000 individuals and manages more than 100,000 accommodation units across England and Scotland. Our offerings include general rented housing, retirement living, supported housing, student and key worker accommodations, and care homes. We also provide various services such as maintenance, care, and telecare, all delivered by our dedicated team committed to exceptional customer service.
Our Benefits:
In our commitment to making Sanctuary a rewarding workplace, where your well-being is a priority, we offer an attractive employment package that acknowledges your contributions and supports your physical, mental, and financial health. This includes:
- 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with matching employer contributions up to specified limits.
- Life Assurance.
- Employee Volunteering scheme.
- Employee Advice Service, including counseling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Well-being support and resources.
- Employee recognition program.
- Annual salary of £26,982 (increasing to £28,402 after 12 months, subject to satisfactory performance).
Sanctuary Group is committed to promoting equality and diversity, welcoming applications from individuals of diverse backgrounds to foster an inclusive environment for all employees and customers.
