Food and Beverage Service Associate

3 days ago


Thornbury, South Gloucestershire, United Kingdom Thornbury Castle Full time
Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Assistant to join our team at Thornbury Castle. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable dining experience.

Key Responsibilities
  • Food and Beverage Service: Greet guests, take orders, and serve food and drinks in a timely and efficient manner.
  • Menu Knowledge: Answer all queries about the menu, including drinks, and make suggestions to enhance the guest experience.
  • Guest Ownership: Take ownership of guests' requirements and food allergies, ensuring their needs are met and exceeded.
  • Health and Safety: Follow Health and Safety and Food Safety procedures at all times.
  • Teamwork: Effectively communicate with all colleagues and managers to ensure seamless service delivery.
  • Guest Relations: Handle guest queries and complaints with a calm and mature approach, ensuring a positive outcome.
Requirements
  • Team Player: Dedicated team player with strong communication skills and a natural passion for the hospitality industry.
  • Initiative: Ability to work unsupervised, using own initiative when needed, to ensure efficient service delivery.
  • Ambition: Ambition to succeed at the highest levels, with a willingness to learn and develop new skills.
Benefits
  • Service Charge and Tips: Additional share of service charge and tips every 2 months.
  • Holiday Entitlement: 28-day holiday including bank holidays.
  • Additional Paid Day Off: Additional paid day off on your birthday.
  • Complimentary Stay: Complimentary stay at the castle after 3 months' probation period successfully passed.
  • Training and Development: Training programmes via internal & external professionals and access to online training facilities.
  • Staff Benefits: Staff and family rates on hotel accommodation and discounts on food and beverage.
  • Recognition Programmes: Recognition programmes to reward outstanding performance.
  • Uniform and Meals: Free uniform, meals whilst on duty, and free parking.


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