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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at our Hayes Garden Centre in Ambleside. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on our products.
Key Responsibilities
- Provide outstanding customer service, ensuring that every customer leaves the store feeling valued and satisfied.
- Advise customers on shoe care and accessories, helping them to find the perfect products to complement their needs.
- Work collaboratively with the team to maintain a friendly, engaging, and positive store environment.
- Support the maintenance of store standards, product placements, and stockroom.
What We Offer
- A competitive hourly rate of £12.15, increasing to £12.35 per hour once you complete the required retail induction PaSS stages.
- A generous Staff Discount scheme, some of which can be shared with your family and friends.
- Holiday Entitlement which increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes.
- Access to wellbeing and financial support through RetailTRUST.
Requirements
- Good availability, including weekends and weekdays.
- A 'can-do' attitude, passion for great customer service, and a willingness to learn and take responsibility.
