Business Operations Manager
7 days ago
Job Title: Business Manager
About the Role:
Pembrook Resourcing is currently recruiting a Business Manager on behalf of our client. As a Business Manager, you will support the Sales Manager in ensuring the retailer maximises sales of finance and insurance products while obtaining the best possible profit.
Key Responsibilities:
- Data Analysis: You will need to demonstrate strong data analysis skills, making recommendations based on information and your prior marketplace experience.
- Customer Engagement: You will be able to effectively listen to customers to establish their needs, reviewing all customer contacts and monitoring the outcomes.
- Regulatory Compliance: You must maintain status as an FCA approved advisor.
- Finance Options: You will provide customers with accurate and relevant finance options, answering questions effectively and publishing finance examples for new and used vehicles.
- Credit Applications: You will review customer credit applications to ensure they include complete and accurate information, follow up on customer applications, and liaise with lending institutions.
- Customer Complaints: You will resolve customer complaints professionally and calmly.
- Business Planning: You will support annual business planning and budgeting for the team.
Requirements:
To be successful in this role, you will need to have a strong understanding of the finance and insurance industry, as well as excellent communication and interpersonal skills.
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