Business Operations Manager

7 days ago


Chelmsford, Essex, United Kingdom Pembrook Resourcing Full time

Job Title: Business Manager

About the Role:

Pembrook Resourcing is currently recruiting a Business Manager on behalf of our client. As a Business Manager, you will support the Sales Manager in ensuring the retailer maximises sales of finance and insurance products while obtaining the best possible profit.

Key Responsibilities:

  • Data Analysis: You will need to demonstrate strong data analysis skills, making recommendations based on information and your prior marketplace experience.
  • Customer Engagement: You will be able to effectively listen to customers to establish their needs, reviewing all customer contacts and monitoring the outcomes.
  • Regulatory Compliance: You must maintain status as an FCA approved advisor.
  • Finance Options: You will provide customers with accurate and relevant finance options, answering questions effectively and publishing finance examples for new and used vehicles.
  • Credit Applications: You will review customer credit applications to ensure they include complete and accurate information, follow up on customer applications, and liaise with lending institutions.
  • Customer Complaints: You will resolve customer complaints professionally and calmly.
  • Business Planning: You will support annual business planning and budgeting for the team.

Requirements:

To be successful in this role, you will need to have a strong understanding of the finance and insurance industry, as well as excellent communication and interpersonal skills.


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