Operations Manager

2 months ago

Chelmsford, Essex, United Kingdom Aon Full time

About Aon

Aon is a leading global professional services firm that helps organizations navigate a rapidly changing world.

Our Business

Aon Underwriting Managers (AUM) is a subsidiary of Aon, specializing in underwriting, claims, exposure management, and reporting services for Lloyd's and Company Market insurers.

Job Summary

We are seeking an experienced Operations Manager to join our team in Chelmsford. The successful candidate will work closely with stakeholders across the underwriting business and beyond to ensure our services are delivered to agreed KPIs and that we continuously improve our processes and services.

Key Responsibilities

  • Operate as the go-to person for operational queries from underwriting and claims teams.
  • Work with underwriting and claims teams to review and continuously improve existing processes.
  • Support the growth of the AUM business by working with product development teams to structure processes for new products and services.
  • Support the operations function by investigating ad hoc queries or challenges to find root cause.
  • Monitor and support adoption of standard processes and procedures.
  • Collaborate across onshore teams to ensure that the services provided by our offshore partners meet agreed service levels, and flag any challenges appropriately.
  • Manage electronic stamp production through product renewal cycles.
  • Assess and raise requests for system or reporting changes from underwriting and claims teams as part of the system change triage team.
  • Support management and reporting of gross premium income limits, including flagging any limit breaches.

Requirements

  • Proven experience of Operations within Insurance.
  • Technical knowledge of Lloyd's/London Market and non-Lloyd's processes.
  • Self-motivated, reliable, and resourceful.
  • Experience of structuring and delivery of new initiatives/projects.
  • An understanding of electronic trading via PPL.
  • Effective stakeholder relationship management.
  • Knowledge of process analysis, streamlining, and improvement.

About Our Culture

Aon is committed to creating a diverse and inclusive work environment. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.

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