Senior Operations Manager

2 weeks ago


Chelmsford, Essex, United Kingdom https:jobs-redefined.cositemap Full time
Job Summary

The Senior Operations Manager will be responsible for delivering effective operational support to the AUM business, driving high-quality internal standards and practices, and shaping and managing internal continuous improvement initiatives as the business continues to scale. This is a 12-month fixed-term contract that requires flexibility and adaptability in style and approach.

Key Responsibilities:
  • Design and implement underwriting and claims processes for new products
  • Run a small team and manage workload, planning and prioritizing quarterly activity
  • Contribute expertise to larger projects and drive targeted outcomes
  • Ensure AUM provides a first-class service to brokers and insurers through effective use of technology and process
  • Lead the operational planning and delivery of new initiatives, including process redesign and technology
  • Define and deliver a continuous improvement program to include operational aspects of underwriting and claims processes
  • Monitor and deliver KPIs as defined by the COO and AUM Executive Leadership

Requirements

The ideal candidate will have experience working in insurance operations and/or projects, ideally within the London Market. They will also have experience managing multiple projects simultaneously and a strong understanding of managing risk and the regulatory environment.

This is an exciting opportunity for a senior operations manager to join our team and make a significant impact on the AUM business.

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