Senior Operations Manager
3 weeks ago
Aon Underwriting Managers is seeking a Senior Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering effective operational support to our business, driving high-quality internal standards and practices, and shaping and managing internal continuous improvement initiatives.
The ideal candidate will have experience working in insurance operations and/or projects, ideally within the London Market. They will also have strong organizational and prioritization skills, as well as excellent communication skills, both written and verbal.
In this role, you will work closely with our AUM COO to define the long-term operational and digital strategy to support key business objectives. You will also lead the operational planning and delivery of new initiatives, including new structured portfolio solution opportunities, process redesign, and technology.
Key Responsibilities:
- Ensure AUM can provide a first-class service to brokers and insurers through effective use of technology and process.
- Act as SME in major projects and take a continuous improvement approach leading local initiatives.
- Work with the AUM COO to define the long-term operational and digital strategy to support key business objectives.
- Lead the operational planning and delivery of new initiatives, including new structured portfolio solution opportunities, process redesign, and technology.
- Attend quarterly Operations Management Meetings, reporting on current and planned activity.
- Deputise for COO as required, including engagement with the AUM Client Service Centre.
- Define and deliver a continuous improvement program for operational aspects of the Underwriting and Claims processes.
- Manage or participate in change initiatives, providing critical assessment and effective allocation of resources.
- Responsible for resolution of high-impact operational issues requiring swift and measured decision-making.
- Monitor and deliver KPIs as defined by the COO and AUM Executive Leadership.
What We Offer:
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced operations professional looking for a new challenge, please apply today.
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