Director of Customer Experience

1 week ago


London, Greater London, United Kingdom Places Development Full time

About Places Development:

Places Development is a leading Social Enterprise dedicated to creating inclusive and thriving communities for both customers and employees.

Job Title: Head of Customer Service

Key Responsibilities:

  • Develop and deliver a best-in-class aftercare service strategy
  • Identify and implement culture, process, and performance improvements to enhance customer satisfaction
  • Lead a team for customer interactions across multiple channels, ensuring seamless customer experiences
  • Implement customer-centric initiatives to deliver an effortless customer experience

Requirements:

We are seeking a candidate who prioritizes the customer, demonstrates leadership skills, and has a successful track record in customer service, particularly in the construction and development industry.

Benefits:

  • Competitive salary with regular reviews
  • Contributory pension scheme
  • Generous annual leave with options to buy or sell leave
  • Private Medical Insurance
  • Bonus Scheme
  • Company Car/Allowance
  • Training and development opportunities
  • Additional perks including discounts and offers


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