Director of Customer Experience
1 week ago
About Places Development:
Places Development is a leading Social Enterprise dedicated to creating inclusive and thriving communities for both customers and employees.
Job Title: Head of Customer Service
Key Responsibilities:
- Develop and deliver a best-in-class aftercare service strategy
- Identify and implement culture, process, and performance improvements to enhance customer satisfaction
- Lead a team for customer interactions across multiple channels, ensuring seamless customer experiences
- Implement customer-centric initiatives to deliver an effortless customer experience
Requirements:
We are seeking a candidate who prioritizes the customer, demonstrates leadership skills, and has a successful track record in customer service, particularly in the construction and development industry.
Benefits:
- Competitive salary with regular reviews
- Contributory pension scheme
- Generous annual leave with options to buy or sell leave
- Private Medical Insurance
- Bonus Scheme
- Company Car/Allowance
- Training and development opportunities
- Additional perks including discounts and offers
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