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Customer Experience Director

2 months ago

London, Greater London, United Kingdom dentsu Full time

About Dentsu

Dentsu is a global leader in the experience economy, empowering businesses to drive growth, engagement, and loyalty through holistic, end-to-end experiences.

With a heritage in data science and business performance, our integrated experience consultancy delivers innovative solutions that connect people, technology, and business.

As a trusted partner, we help businesses navigate the complexities of the digital landscape and unlock new opportunities for growth and success.

The Role

We are seeking an experienced Customer Experience Director to join our Strategy & Transformation team in Dublin.

As a key member of our team, you will be responsible for developing and executing customer engagement and loyalty strategies that drive business growth and revenue.

Key Responsibilities:

  • Develop and implement customer experience strategies that drive business growth and revenue
  • Lead cross-functional teams to design and deliver customer experience solutions
  • Collaborate with clients to understand their business needs and develop tailored solutions
  • Manage and develop a team of junior consultants
  • Stay up-to-date with industry trends and best practices in customer experience

Requirements

To be successful in this role, you will need:

  • Strong experience in customer experience strategy and implementation
  • Proven track record of driving business growth and revenue through customer experience initiatives
  • Excellent communication and project management skills
  • Ability to work effectively in a matrix organization structure
  • Strong analytical and problem-solving skills

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our clients' businesses.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.