Store Operations Manager

3 days ago

Sevenoaks, Kent, United Kingdom Talent Finder Full time
{"title": "Shop Manager Role", "description": "Job Summary

Talent Finder is seeking a skilled Shop Manager to lead our retail team in Sevenoaks, Kent. As a Shop Manager, you will be responsible for managing all aspects of the shop, including sales, customer service, and team management.

Key Responsibilities
  • Manage shop operations, including sales, customer service, and team management
  • Recruit, train, and support shop volunteers to maximize sales and revenue
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Meet sales targets, increasing sales and profit for the shop
  • Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
  • Set up and manage the EPOS system, training volunteers accordingly
  • Responsible for cash handling, reconciling EPOS and all banking procedures
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager
  • Cover shifts in the absence of volunteers
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
  • Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
Requirements
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission and values
What's Next?

As a Shop Manager, you will be responsible for leading our retail team and driving sales and revenue growth. If you have a passion for retail and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

", "lang_code": "en-US"}

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