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Hotel Receptionist

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StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time

**Unlock a Rewarding Career in Hospitality**

We are seeking a skilled and friendly Receptionist to join our team at The Arden Hotel, Stratford-upon-Avon. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in shaping their experience.

**Key Responsibilities:**

  • Provide exceptional customer service, ensuring a warm and welcoming experience for our guests;
  • Manage the front desk, handling check-ins, check-outs, and room allocations with accuracy and efficiency;
  • Respond to guest inquiries and resolve any issues promptly and professionally;
  • Work collaboratively with other departments to enhance the overall guest experience;
  • Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of your work.

**What We Offer:**

  • A competitive salary and benefits package, including enhanced annual leave and a range of perks;
  • Opportunities for career growth and development, with a focus on employee wellbeing and engagement;
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration;
  • Access to our bespoke wellbeing centre, with a range of resources and tools to support your physical and mental health;
  • A chance to be part of a passionate and dedicated team, committed to delivering exceptional guest experiences.

**Requirements:**

  • A genuine passion for delivering exceptional customer service and a warm, welcoming approach;
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues;
  • Good attention to detail and the ability to work accurately and efficiently in a fast-paced environment;
  • A positive and proactive attitude, with a 'can-do' approach to problem-solving and guest issues;
  • Previous experience in a similar role is preferred, but not essential – we are more interested in your passion for great customer service and exceptional people skills.

**Why Join Us?**

The Arden Hotel, Stratford-upon-Avon is a passionate advocate of providing equitable workplaces, and we seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and supported.

**Equal Opportunities:**

We are an equal opportunities employer and welcome applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our team.