Hotel Receptionist

5 months ago


Newcastle upon Tyne, United Kingdom GIBSIDE HOTEL Full time

Job Summary:
We are seeking a skilled and friendly Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Greet guests upon arrival and provide them with necessary information about the hotel and its amenities
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payment processing
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Assist guests with special requests, such as booking reservations for dining or local attractions
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Maintain a clean and organized front desk area, ensuring all supplies are stocked
- Collaborate with other hotel staff to ensure smooth operations and excellent guest service
- Process payments and maintain accurate records of financial transactions

**Skills**:

- Excellent multilingual communication skills, with fluency in [languages]
- Strong guest service orientation, with the ability to anticipate guest needs and provide personalized assistance
- Knowledge of hotel operations and hospitality industry practices
- Proficient in phone etiquette, with the ability to handle multiple calls simultaneously while maintaining professionalism
- Attention to detail and strong organizational skills to manage reservations, check-ins, and other administrative tasks
- Ability to remain calm under pressure and handle difficult situations with tact and diplomacy

**Job Type**: Part-time

Pay: £11.44-£12.00 per hour

Expected hours: 8 - 32 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person



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