Hotel Receptionist
6 months ago
We are looking for a dynamic and hard working person to join our Receptionist team.
Working hours will be, from **7:00** **am **until **15:00pm**(day shift)**:
- 15:00pm **until **22:00pm**(back shift) 2 to 4 days a week, 10 to 15 hours a week.
Due to the nature of the job you will be required to work some weekends
Experience will be a bonus, although full training will be provided.
Skills required:
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
**Due the nature if the business, working weekends is mandatory.**
**A minimum of a year experience in a similar role is an advantage however, full training will be provided.**
**Job Types**: Part-time, Temp to perm, Apprenticeship
Pay: £11.44 per hour
Expected hours: No less than 12 per week
**Benefits**:
- Discounted or free food
Schedule:
- 10 hour shift
- Day shift
- Every weekend
- Holidays
- Overtime
- Weekend availability
- Weekends only
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Tips
Ability to commute/relocate:
- Berwick-Upon-Tweed, TD15 1EJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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