Hotel Receptionist

4 weeks ago

Bristol Avon, United Kingdom RHS National Limited Full time
Hotel Receptionist

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Resolve Recruitment are working with a well known Hotel in the Thornbury area of Bristol in the hunt for a talented hotel receptionist, creating truly memorable and impressive 5* experiences for their guests.

Job Description and day to day duties of the hotel receptionist
  • up to £24, 794per annum (depending on experience)
  • 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hourshifts between from 7 am to 11 pm) full flexibility required
  • An additional share of service charge and tips (estimated 2k per year)
  • An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
  • You will be the first person to welcome guests into the hotel and will be ready to make that unique first impression with confidence.
  • Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
  • Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
  • Use the Opera Front Office System to check in and check out guests and take payments.
  • Ability to tackle the original spiral staircases and assist guests with their luggage and show them to their room (there is no lift)
  • You will relish in providing guests with information about the hotel services along with any activities that they can book up in the local area
  • Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests requirements
  • Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion
Qualifications
  • Experience in a Receptionist role, ideally in a 4* or above establishment
  • IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
  • Proficient in verbal and written English
  • Capability to work across multiple projects efficiently and adapt accordingly.
  • A passion for excellent organisation and customer service skills
  • Attention for details and proficiency in verbal and written English.
  • Desire to exceed guest expectations.
  • Ability to commute to Thornbury, Bristol
Additional Information
  • 28-day holiday including bank holidays
  • Paid day off on your birthday
  • Complimentary stay at the Hotel after 3 months probation period passed
  • Training programmes via internal & external professionals and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage
  • Recognition programmes
  • Career development programmes
  • Uniform and meals provided whilst on duty and free parking
If you are a talented Hotel Receptionist with the ability to work in Thornbury, Bristol, we want to hear from you.

AMRT1_UKCT

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