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Service Operations Coordinator

3 months ago

Cranleigh, United Kingdom First Military Recruitment Ltd Full time
Position Title:
Service Operations Coordinator

Company:
First Military Recruitment Ltd

Location:
Cranleigh

Salary:
£30,000 - £32,000

Job Summary:
First Military Recruitment is in search of a dedicated Service Operations Coordinator. The ideal candidate will serve as the primary liaison between clients and service engineers, ensuring seamless coordination of daily operations.

Key Responsibilities:
1. Manage and process service requests from clients through various communication methods.
2. Schedule repairs, maintenance, and inspections, collaborating with both internal engineers and external service providers.
3. Provide timely updates to clients regarding the status of their service requests and address any concerns that may arise.
4. Support the engineering team in completing repairs, including maintaining accurate records and procuring necessary parts.
5. Keep detailed documentation of service requests and maintain organized records.
6. Work closely with internal departments to ensure resource availability for effective service delivery.
7. Conduct data entry to keep client information and service records current.
8. Deliver outstanding customer service by professionally addressing client inquiries and resolving issues.

Qualifications:
- Exceptional verbal and written communication skills.
- Strong telephone etiquette and professionalism in handling customer interactions.
- Keen attention to detail and excellent organizational abilities.
- Proficient in data entry and computer applications.
- Relevant experience or knowledge in heavy machinery or HGV operations is advantageous.