Booking / Sales Coordinator
7 months ago
**Booking/Sales Coordinator**
**Salary**: Up to £26,500 per year
Location: Cranleigh
Hours: 40 hours per week
NO WEEKENDS
Holidays: 28 Days per annum (Includes bank holidays)
We are currently on the hunt for our newest family member at CCM
We are recruiting for a Booking/Sales Coordinator who will be responsible for all incoming bookings and service scheduling. You will be solely focused on delivering exceptional customer service and ensuring all customers have the best experience from the time of booking until service close off. You will work closely with the technicians to ensure full understating of the service outcome and detail this to the customer. You will be responsible for then up selling additional services as advised by the technicians.
The ideal person would either have sales experience and have a passion for customer service and up-selling or have good knowledge of the motor industry.
**What we offer you**:
- Weekends Off
- FREE breakfast EVERY Friday
- Company events - We pride ourselves on being a very sociable company
- Company pension
- On-site parking
- Ongoing training
**What you will be responsible for**:
- Respond quickly and efficiently to all incoming booking enquiries
- Providing appropriate information, follow up and proactively converting enquiries to bookings
- Being the first point of call for all customer questions and issues, liaising directly with technicians and efficiently relaying all information back to customer
- Liaising with customers and technicians to schedule car check-ups and service appointments
- Estimating car repair costs and the time it will take for repairs to be completed
- Resolving possible customer complaints after repair services are offered
**What you will need**:
- Previous customer service experience with a passion for customer service and up selling - would be an advantage.
- Enthusiastic and a real people person
- Ability to deliver high customer service at all times
- Negotiation skills and persuasiveness
- Excellent verbal communication
- Ability to work with tight timelines and handle pressure.
- Pro activity and attention to detail
- Top tier organisational skills
**Job Types**: Full-time, Permanent
Pay: Up to £26,500.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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