Service & Breakdown Coordinator

1 week ago


Cranleigh, United Kingdom Stennetts Ltd Full time

**Responsibilities**:

- Arrange repairs, services, MOTs etc, liaising with in-house engineers & third party providers
- Communicate with clients, providing updates on service status & resolving concerns
- Assist engineering team with completion of repairs incl. record keeping & ordering parts
- Maintain accurate records of service requests, including detailed notes and documentation
- Coordinate with internal teams to ensure availability of resources for service delivery
- Perform data entry tasks to update client information and service records
- Provide exceptional customer service by addressing client inquiries and resolving issues in a professional manner

Qualifications:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to handle customer inquiries with professionalism
- Strong attention to detail and organizational skills
- Proficient in data entry and computer skills
- Practical experience or industry knowledge of heavy machinery &/or HGV's

This is an excellent opportunity for someone who is passionate about providing exceptional customer service and enjoys working in a dynamic team environment. If you are looking for a challenging role where you can make a difference, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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