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After Sales and Installation Coordinator
2 months ago
Welcome to Franke Coffee Systems UK. We are seeking a dedicated professional to take on the role of Customer After Sales and Installation Team Coordinator. This position is essential in managing after-sales assistance and installation services, ensuring our clients receive exemplary support.
Your Key Responsibilities:
- Oversee and manage installation and after-sales service operations
- Serve as the primary liaison among customers, technicians, and internal departments
- Develop and implement strategies to enhance service delivery effectiveness
- Maintain comprehensive records of installations and customer communications
- Address customer inquiries and resolve complaints with professionalism
- Collaborate with sales and product teams to ensure seamless operations
Qualifications:
- Experience in customer service or technical support roles
- Excellent organizational and communication abilities
- Dedication to delivering outstanding customer service
- Applications should be submitted through our careers portal
Benefits Offered:
- 25 days of annual leave
- Salary Sacrifice Pension Scheme
- Employee Assistance Program with various benefits
- Complimentary car parking