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After Sales and Installation Coordinator

2 months ago


St Albans, Hertfordshire, United Kingdom Franke Full time
CUSTOMER AFTER SALES AND INSTALLATION TEAM COORDINATOR

Welcome to Franke Coffee Systems UK. We are seeking a dedicated professional to take on the role of Customer After Sales and Installation Team Coordinator. This position is essential in managing after-sales assistance and installation services, ensuring our clients receive exemplary support.

Your Key Responsibilities:

  • Oversee and manage installation and after-sales service operations
  • Serve as the primary liaison among customers, technicians, and internal departments
  • Develop and implement strategies to enhance service delivery effectiveness
  • Maintain comprehensive records of installations and customer communications
  • Address customer inquiries and resolve complaints with professionalism
  • Collaborate with sales and product teams to ensure seamless operations

Qualifications:

  • Experience in customer service or technical support roles
  • Excellent organizational and communication abilities
  • Dedication to delivering outstanding customer service
  • Applications should be submitted through our careers portal

Benefits Offered:

  • 25 days of annual leave
  • Salary Sacrifice Pension Scheme
  • Employee Assistance Program with various benefits
  • Complimentary car parking