Ocean Freight Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Expeditors Full time

Job Title: Ocean Import Agent

Job Summary:

We are seeking a highly skilled Ocean Import Agent to join our dynamic team at Expeditors. As an Ocean Import Agent, you will play a critical role in ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.

Key Responsibilities:

  • Collaborate with our dynamic team to ensure smooth and timely freight process flow.
  • Liaise with international agents, carriers, and vendors to coordinate transportation and ensure timely processing of shipments.
  • Coordinate with internal departments such as customer service, cartage, and accounting to facilitate the smooth handling of import shipments and resolve any operational issues.
  • Efficiently track and trace Ocean Import files, utilizing internal tools, as well as external resources. Ensure accurate shipping details are consistently updated in the system.
  • Utilize workflow monitors and reporting to effectively oversee daily shipments.
  • Adhere to all customer standard operating procedures and promptly update any changes in Standard Operational Procedure, under the guidance of the Supervisor/Manager.
  • Maintain effective overseas communications by ensuring timely responses to emails and requests in accordance with Expeditors communication standards.
  • Reconcile and arrange weekly payment of service provider invoices that are on account, ensuring all received invoices are processed promptly to ensure uninterrupted flow of shipments.
  • Participate in team meetings, training sessions, and performance reviews to contribute to a collaborative and high-performing work environment.

Qualifications:

  • Minimum of 1-2 years of experience in ocean freight forwarding, import/export operations, or related logistics field.
  • Adequate understanding of ocean freight operations, including import regulations, documentation, customs procedures, and compliance requirements.
  • Familiarity with international trade terms (Incoterms) and shipping documentation such as bills of lading, commercial invoices, and packing lists.
  • Strong attention to detail and accuracy in processing shipping documentation, ensuring compliance with regulations, and minimising errors in data entry.
  • Commitment to providing exceptional customer service, resolving inquiries or issues promptly, and maintaining positive relationships with colleagues, clients, and service providers.

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