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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full timeCasualty Team Leader - Noise Induced Hearing LossDavies is seeking a skilled Team Leader to oversee our Casualty team.Key Responsibilities:Supervise and support colleagues in handling allocated claims.Ensure claims are processed in accordance with client requirements.Investigate claims, either from the desk or by referring them to a field adjuster.Prepare...
Team Leader
2 months ago
We are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.
Key Responsibilities- Liaise with insurers, policyholders, and brokers to ensure effective communication and resolution of claims.
- Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
- Obtain all relevant evidence and documentation to support claims resolution.
- Determine appropriate actions to resolve each case, ensuring that all claims are handled in accordance with client requirements.
- Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
- Negotiate settlements within agreed authority limits, ensuring that all parties are satisfied with the outcome.
- Maintain proactive communication with all parties involved, ensuring that all claims are resolved efficiently and effectively.
- Adhere to documented procedures and client requirements, ensuring that all claims are handled consistently and fairly.
- Regularly review and maintain proper reserves, ensuring that all claims are properly funded.
- Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
- Experience handling Noise Induced Hearing Loss Claims is ideal.
- Excellent management, planning, and organisational skills.
- Experienced in leading a diverse team.
- Strong confident communicator with excellent negotiation skills.
- Leadership and motivational skills, with the ability to motivate and inspire team members.
- Proficiency in managing Claims from cradle to grave.
- Experience with the investigation of Liability Claims.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player with exceptional communication abilities across various levels.
At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work. You will be valued and supported, and receive excellent benefits, including a reward platform, 25 days holiday (rising with service), and development, training, and professional qualifications.
