Team Leader
2 weeks ago
Location: Glasgow, Stoke-on-Trent, or Leeds
Hours: 35 hours per week, Monday to Friday
Our Opportunity:
Davies is seeking a skilled Team Leader to join our Casualty team. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.
Key Responsibilities:
- Liaison: Communicate with insurers, policyholders, and brokers.
- Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
- Evidence Gathering: Obtain all relevant evidence and documentation.
- Resolution: Determine appropriate actions to resolve each case.
- Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
- Negotiation: Negotiate settlements within agreed authority limits.
- Professional Correspondence: Maintain proactive communication with all parties involved.
- Adherence to Procedures: Handle cases according to documented procedures and client requirements.
- Reserve Management: Regularly review and maintain proper reserves.
- Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.
Requirements:
- Experience handling Noise Induced Hearing Loss Claims is ideal.
- Excellent management, planning, and organizational skills.
- Experienced in leading a diverse team.
- Strong confident communicator.
- Good negotiator.
- Leadership and motivational skills.
- Proficiency in managing claims from cradle to grave.
- Experience with the investigation of Liability Claims.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player.
- Management of personal caseload.
- Demonstrated adaptability and versatility.
- Exceptional communication abilities across various levels.
Why Choose Davies?
At Davies, people are at the heart of everything we do. Our values state that we succeed together, making the business a great place to work. You will be valued and supported, and receive excellent benefits, including:
- Reward platform – discounts for over 800 retailers.
- 25 days holiday (rising with service, plus option to purchase up to 5 extra days a year).
- Development, training, and professional qualifications.
For more information about how Davies will process your application data, please download our privacy policy.
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