Team Leader

13 hours ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time
Job Title: Team Leader

We are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities:
  • Liaise with insurers, policyholders, and brokers to ensure effective communication and resolution of claims.
  • Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Obtain all relevant evidence and documentation to support claims resolution.
  • Determine appropriate actions to resolve each case, ensuring that all claims are handled in accordance with client requirements.
  • Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiate settlements within agreed authority limits.
  • Maintain proactive communication with all parties involved, ensuring that all stakeholders are informed and updated throughout the claims process.
  • Adhere to documented procedures and client requirements, ensuring that all claims are handled in accordance with established protocols.
  • Regularly review and maintain proper reserves, ensuring that all claims are accurately valued and managed.
  • Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Requirements:
  • Experience handling Noise Induced Hearing Loss Claims is ideal.
  • Excellent management, planning, and organisational skills.
  • Experienced in leading a diverse team.
  • Strong confident communicator with excellent negotiation skills.
  • Leadership and motivational skills.
  • Proficiency in managing Claims from cradle to grave.
  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.
  • Exceptional communication abilities across various levels.
Why Davies?

At Davies, we value our people and strive to create a great place to work. We offer a range of benefits, including a reward platform, 25 days holiday (rising with service), and opportunities for development, training, and professional qualifications.

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