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Team Leader
1 month ago
We are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.
Key Responsibilities- Liaise with insurers, policyholders, and brokers to ensure effective communication and resolution of claims.
- Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
- Obtain all relevant evidence and documentation to support claims handling.
- Determine appropriate actions to resolve each case, ensuring that all claims are handled in accordance with client requirements.
- Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
- Negotiate settlements within agreed authority limits.
- Maintain proactive communication with all parties involved, ensuring that all stakeholders are informed and updated throughout the claims process.
- Adhere to documented procedures and client requirements, ensuring that all claims are handled in accordance with established protocols.
- Regularly review and maintain proper reserves, ensuring that all claims are properly managed and accounted for.
- Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
- Experience handling Noise Induced Hearing Loss Claims is ideal.
- Excellent management, planning, and organisational skills.
- Experienced in leading a diverse team.
- Strong confident communicator with excellent negotiation skills.
- Leadership and motivational skills.
- Proficiency in managing Claims from cradle to grave.
- Experience with the investigation of Liability Claims.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player.
- Management of personal caseload.
- Demonstrated adaptability and versatility.
- Exceptional communication abilities across various levels.
At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work. You will be valued and supported, and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers.
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year).
- Development, training, and professional qualifications.
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