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Insurance Claims Consultant

3 months ago


Leeds, Leeds, United Kingdom Aon Full time
Claims Technical Specialist

Are you an experienced Claims Technical Specialist with a background in managing UK commercial claims? Do you excel at fostering strong, enduring relationships with clients to ensure optimal claims outcomes? If so, we have an excellent opportunity for you to work in a hybrid capacity with a base in Leeds.

Aon: Shaping Better Decisions
At Aon, we are dedicated to making informed decisions that protect and enhance the lives of individuals globally. We operate as a unified, inclusive, and diverse team, committed to supporting our colleagues and clients in achieving success.

Role Overview

As a Claims Technical Specialist, you will oversee a diverse array of claims within a designated portfolio of commercial clients. Your role is crucial in ensuring that all claims progress efficiently and reach the best possible resolution. Key responsibilities include:
  • Promptly notifying relevant insurers of claims, determining applicable coverage, and guiding clients through necessary disclosure or data collection processes.
  • Managing claims from First Notice of Loss (FNOL) to settlement, advocating for the client to safeguard their interests throughout the process.
  • Offering expert advice, technical insights, and support to clients to ensure the seamless advancement of claims.
  • Collaborating with insurers, loss adjusters, and other stakeholders, including internal service teams.
  • Maintaining accurate electronic claim files, processing all correspondence and diaries within service level agreements (SLA).
  • Attending claims review meetings and preparing claims experience reports as needed.
  • Assisting colleagues and internal stakeholders with technical inquiries related to coverage or claim amounts.
Qualifications for Success
  • Proven experience in handling Cross Class Insurance Claims, particularly in core areas such as Property, CAR, and Casualty, with some exposure to Product Liability being advantageous. Financial Lines experience is beneficial but not mandatory.
  • Exceptional organizational abilities.
  • A proactive approach to mentoring and supporting junior team members.
  • Excellent verbal and written communication skills.
  • Strong negotiation capabilities.
Our Commitment to Colleagues

Alongside a comprehensive benefits package, we promote a diverse workforce. Our agile and inclusive environment empowers you to prioritize your wellbeing and maintain a healthy work/life balance, allowing you to thrive at Aon. Additionally, all employees benefit from two 'Global Wellbeing Days' each year, encouraging personal time. We offer various working style solutions, recognizing that flexibility extends beyond the workplace. This is what we refer to as Smart Working.
Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential. At Aon, you will feel more connected, empowered, and valued.
We provide reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits in accordance with applicable law. Aon is proud to be an equal opportunity workplace, fostering an innovative and diverse environment where all colleagues can be their authentic selves.

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