Insurance Claims Specialist
3 weeks ago
About Us:
At Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our mission is to create a world where insurance is personal, inclusive, and a force for good.
Job Summary:
We're seeking a Field Insurance Advisor to join our Home, SME, and Commercial Claims team in Leeds. As a Field Insurance Advisor, you'll be our direct support to customers, visiting their homes or commercial premises to support their claims.
Key Responsibilities:
- Carry out field-led claim visits, completing on-site reporting, evidence gathering, and digital scoping.
- Provide additional support when required, including vulnerable customers and other ad-hoc claim investigations.
- Review digital evidence from an online portal to gather evidence and provide accurate cost scoping.
- Participate in event/surge deployments to assist our customers when and where needed.
- Re-inspect properties in support of cost control and customer journey with our network.
- Deliver exceptional customer service.
Requirements:
- A*-C (9-4) GCSE (or equivalent) in Maths and English, which you'll be able to evidence.
- 3 A-Levels' A*-C in any subject.
- A full driving licence, which you'll need to acquire within the first year of the role if you don't already have one.
What We Offer:
- A competitive salary of £21,840.
- A 9% employer-contributed pension.
- 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
- 25 days' holiday (rising by 1 each year to 28) + bank holidays and the option to buy or sell up to 5 days.
- Additional optional Health and Dental insurance.
- Employee discounts and cashback.
Training and Development:
As a Field Insurance Advisor, you'll be paired with a dedicated DLG mentor who'll support your training every step of the way. You'll attend both online and face-to-face learning support sessions, combining on-the-job practical skills with theoretical knowledge from off-the-job learning.
Why Choose Us:
We believe in the power of fresh perspectives and untapped potential. We're committed to creating a world where insurance is personal, inclusive, and a force for good. Join us and be part of a team that's passionate about making a difference.
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