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Insurance Claims Specialist
1 month ago
About Us:
At Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our mission is to create a world where insurance is personal, inclusive, and a force for good.
Job Summary:
We're seeking a Field Insurance Advisor to join our Home, SME, and Commercial Claims team in Leeds. As a Field Insurance Advisor, you'll be our direct support to customers, visiting their homes or commercial premises to support their claims.
Key Responsibilities:
- Carry out field-led claim visits, completing on-site reporting, evidence gathering, and digital scoping.
- Provide additional support when required, including vulnerable customers and other ad-hoc claim investigations.
- Review digital evidence from an online portal to gather evidence and provide accurate cost scoping.
- Participate in event/surge deployments to assist our customers when and where needed.
- Re-inspect properties in support of cost control and customer journey with our network.
- Deliver exceptional customer service.
Requirements:
- A*-C (9-4) GCSE (or equivalent) in Maths and English, which you'll be able to evidence.
- 3 A-Levels' A*-C in any subject.
- A full driving licence, which you'll need to acquire within the first year of the role if you don't already have one.
What We Offer:
- A competitive salary of £21,840.
- A 9% employer-contributed pension.
- 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
- 25 days' holiday (rising by 1 each year to 28) + bank holidays and the option to buy or sell up to 5 days.
- Additional optional Health and Dental insurance.
- Employee discounts and cashback.
Training and Development:
As a Field Insurance Advisor, you'll be paired with a dedicated DLG mentor who'll support your training every step of the way. You'll attend both online and face-to-face learning support sessions, giving you the best opportunity to develop your career in the insurance industry.
Why Join Us:
We believe in the power of fresh perspectives and untapped potential. We're looking for someone with attention to detail, an analytical mentality, and good communication skills. If you have an interest in insurance and customer service, and a desire to help others, we'd love to hear from you.
