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Ecommerce Customer Service Representative

2 months ago


Feltham, Greater London, United Kingdom Reed Full time
{"title": "Ecommerce Customer Service Executive", "description": "Job Summary

We are seeking a highly skilled Ecommerce Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Develop and implement strategies to enhance the customer experience, improve communication flow, and resolve challenges in a timely and efficient manner.
  • Prioritize and process customer inquiries, providing timely and effective solutions to ensure customer satisfaction.
  • Engage with customers in a friendly and professional manner, actively listening to their concerns and providing support for online registration, product queries, and order updates.
  • Investigate and resolve customer complaints patiently and in a timely manner, escalating processes as necessary.
Requirements
  • A genuine passion for customer service and a strong commitment to delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A high level of finesse and excellence required in delivery of all tasks.
About Us

Reed is a leading job board and recruitment agency, dedicated to connecting job seekers with top employers. We are committed to providing exceptional customer service and support to our clients and candidates.

", "lang_code": "en"}