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Customer Engagement Specialist
3 months ago
As a Customer Engagement Specialist, you will be an integral part of a dedicated team consisting of 4 to 6 members. Your primary focus will be on providing an exceptional customer experience while working up to 45 hours each week.
Key Responsibilities:
- Collaborate with team members to ensure a seamless customer journey.
- Communicate complex technical products in a clear and relatable manner.
- Offer genuine advice and foster strong relationships with customers.
- Strive to surpass customer expectations and assist them in navigating their choices.
- Contribute to achieving ambitious sales goals as a cohesive team.
Required Skills and Experience:
- Proven track record in selling technical merchandise to consumers.
- Background in a retail environment focused on customer service.
- Experience in customer interaction and support.
- Familiarity with our diverse product offerings is advantageous.
- Strong attention to detail and numerical proficiency.
- Basic computer skills are necessary.
- Self-driven with a positive attitude.
Benefits:
In recognition of your dedication, we offer a range of benefits:
- Employee Discounts
- Healthcare Cash Plans
- Pension Scheme
- Life Insurance
- Access to a well-being platform providing 24/7 support services
- Discounts on numerous high street and online brands, including dining, travel, and shopping
- Role-specific training and development opportunities
- Encouragement of internal career advancement
- Paid Breaks
- Complimentary Tea & Coffee
About Machine Mart:
Machine Mart stands as the UK's premier specialist retailer of workshop power tools and equipment, catering to both the general public and trade professionals. With a robust presence across the nation and decades of experience, we are committed to maintaining our leadership in the industry through ongoing growth and expansion.
