IT Support Specialist

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom SOCOTEC UK Limited Full time

Job Summary:

We are seeking a highly motivated and technically skilled IT Support Specialist to join our Central Services team at SOCOTEC UK Limited. As a Desktop Services Technician, you will play a key role in providing technical support and assistance to our employees, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide technical support and assistance to employees via our ticketing system and other communication channels.
  • Help troubleshoot and resolve level 1 IT issues, including workstation, laptop, printer, mobile, software, and device issues.
  • Assist in the triage and identification of urgency and escalation of tickets.
  • Contribute to the maintenance of good IT operations for the business.

Requirements:

  • IT-literate with a basic knowledge of how a PC works and its components.
  • Proficient in the use of Microsoft Office, particularly Outlook, Word, and Excel.
  • Technically minded with a keen passion for technology.
  • Able to think critically and provide solutions through various problem-solving techniques.

About Us:

SOCOTEC UK Limited is the UK's leading provider of testing, inspection, and certification services. We offer an unrivaled range of technical expertise and services throughout the UK and worldwide. As a member of our team, you will be part of a 2,200+ strong team, where you will receive both flexibility and opportunities for growth and development.

What We Offer:

  • A competitive salary.
  • A wide range of benefits, including 25 days' holiday with the opportunity to buy more.
  • An electric car scheme.
  • Employee recognition schemes.
  • Family-friendly support.
  • Employee benefits and discounts app.
  • Employee assistance programs.
  • Enhanced company pension.

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